1. Introduction
Welcome to Xprei ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
3. How We Use Your Information
3.1 Core Services
- AI Interview Processing: To generate personalized interview questions and feedback
- Voice Recognition: To transcribe your spoken responses during interviews
- Performance Analysis: To provide detailed feedback and performance insights
- Membership Management: To track interview usage and manage subscriptions
3.2 Service Improvement
- Feature Development: To improve app functionality and user experience
- Quality Assurance: To ensure accurate AI responses and system reliability
- Analytics: To understand usage patterns and optimize performance
3.3 Communication
- Service Updates: To notify you about app updates and new features
- Support: To respond to your inquiries and provide customer service
- Marketing: To send promotional offers (with your consent)
4. Information Sharing and Disclosure
4.1 Third-Party Services
We use the following third-party services that may access your data:
- OpenAI: For AI processing, voice transcription, and text-to-speech
- Google: For authentication and sign-in services
- LinkedIn: For authentication and sign-in services
- Firebase: For data storage, authentication, and analytics
- Razorpay: For payment processing
- Google News: For job market analysis and news feeds
4.2 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or security threats
- Respond to government requests
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
5.1 Security Measures
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Strict access controls and authentication
- Regular Audits: Security assessments and vulnerability testing
- Secure Storage: Data stored in secure cloud environments
5.2 Voice Data Security NEW
- Temporary Storage: Voice recordings are temporarily stored for processing
- Automatic Deletion: Voice files are automatically deleted after transcription
- Secure Transmission: All audio data is encrypted during transmission
6. Data Retention
6.1 Retention Periods
- Account Data: Retained while your account is active
- Interview Data: Retained for 2 years from last activity
- Voice Recordings: Deleted immediately after transcription
- Analytics Data: Retained for 1 year for service improvement
- Payment Data: Retained as required by financial regulations
6.2 Data Deletion
You can request deletion of your data at any time by contacting us. We will delete your data within 30 days of your request, except where retention is required by law.
7. Your Privacy Rights
7.1 Access and Control
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Download your data in a portable format
- Restriction: Limit how we process your data
7.2 Communication Preferences
- Marketing: Opt out of marketing communications
- Notifications: Control app notification settings
- Data Sharing: Manage third-party data sharing preferences
7.3 Voice Recording Controls NEW
- Permission: Grant or revoke microphone access
- Calibration: Control voice sensitivity settings
- Deletion: Request deletion of voice recordings
8. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:
- Standard contractual clauses
- Adequacy decisions
- Other appropriate safeguards
10. Cookies and Tracking
10.1 App Analytics
We use analytics tools to understand app usage and improve performance. This may include:
- Usage statistics
- Feature adoption rates
- Performance metrics
- Error tracking
10.2 Third-Party Tracking
Some third-party services may use tracking technologies. You can control tracking through your device settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy in the app
- Sending email notifications
- Displaying in-app notifications
13. Complaints
If you believe we have not addressed your privacy concerns, you may:
- Contact us directly to resolve the issue
- File a complaint with your local data protection authority
- Seek legal remedies as provided by applicable law
14. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
15. GDPR Compliance (EU Users)
For EU users, we comply with the General Data Protection Regulation:
- Lawful basis for processing
- Data subject rights
- Cross-border data transfers
- Data breach notifications